Racial Profiling

I felt compelled to share my absolutely terrible shopping experience as a cautionary tale for anyone considering visiting this chain. My visit was by far the worst I’ve ever had, spanning two different locations. The overwhelming feeling I was left with is that it feels like a burden to even rate them as 1 star. The staff, including management, displayed shocking behavior. We were attempting to return shoes and find new ones, but staff treated us with immediate suspicion. The overall conclusion I reached was that they were all round racist assuming we couldn’t afford the items. This horrible customer service and the humiliation my aunt and I endured is why I had to immediately contact their central line to demand accountability for this unacceptable treatment.
Customer: I am calling about the atrocious experience I had at your West 125th location just an hour ago. My aunt and I were racially profiled and treated with contempt by the manager and a floor attendant.
CS Rep: I am so deeply sorry to hear this. That is completely unacceptable behavior, and I assure you we take allegations of racism and discrimination very seriously. If you cherished this article and you would like to acquire a lot more facts about webpage kindly stop by our website. Can you tell me exactly what happened?
Customer: The manager immediately assumed we were trying to misrepresent a price when we asked for help finding a shoe box, and later an attendant started aggressively pricing shoes right next to me. It was deliberate and humiliating.
CS Rep: That is horrifying. Please know that this behavior does not reflect our company values whatsoever. I need to escalate this incident immediately to our Regional HR team. Could I please get your contact information so the District Manager can follow up directly with a formal apology and discuss necessary disciplinary actions?
Customer: Yes, I expect a follow-up, and I expect decisive action to be taken against those specific individuals.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.