Order Botched

I want to use my terrible online shopping experience as a serious cautionary tale for others. When I finally received my purchase, it was incomplete, and attempting to give feedback on the website was equally frustrating. The entire process felt like a black hole. When I tried to articulate what went wrong or mention any positive aspect of the service I received, I realized that I felt absolutely nothing—the experience was truly
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. It was such an unsettling failure on the company's part that I felt compelled to leave this review and immediately engage customer service to understand why my order was botched and why my attempts to communicate were effectively erased.
Customer: I am extremely frustrated. I ordered two items, and only one arrived. The tracking shows the package delivered, but the hat band I paid for is completely missing.
CS Rep: I sincerely apologize for that error and the frustration it has caused. I see the delivery confirmation on our end. Can you please confirm your order number so I can investigate the discrepancy regarding the hat band?
Customer: It’s order 1459X. This isn't just about the missing item; it’s about the lack of communication. If you were out of stock, why wasn't I notified, and why was I charged for it?
CS Rep: I understand completely. Looking at 1459X now, it appears there was a stock miscalculation that affected that specific accessory shipment. We are initiating a full refund for the cost of the missing band right away, and I’d like to offer you a 20% discount on your next accessory purchase as compensation for this oversight.
Customer: That's a minimum expectation, not a solution. I needed that item for an event this week. If you have any concerns pertaining to wherever and how to use oePPeo Online, you can make contact with us at the internet site. Can you ship the missing band immediately with expedited shipping at your cost?
CS Rep: Yes, absolutely. I can arrange for the expedited shipment today, free of charge, and the refund for the original accessory will still process. I apologize again for the inconvenience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.