Locked Out

I wanted to share my terrible, frustrating experience as a cautionary tale for future shoppers who plan to visit in person. I specifically took time off work and rushed across town hoping to make an early morning purchase for an event that night, only to find the doors locked long after the listed opening time. My immediate thought was a direct conclusion about the business's reliability:
Store doesn’t open on time
. This unreliability totally ruined my schedule. I felt compelled to leave this review and immediately contact customer service to understand why their posted hours were completely misleading and what compensation could be offered for the wasted trip.
Customer: I am calling regarding a scheduled store visit this morning. I waited outside for over twenty minutes past the published opening time, and the store remained completely closed. Why are you listing inaccurate operating hours?
CS Rep: I am so sorry to hear about that frustrating experience. That is absolutely unacceptable, and I sincerely apologize for the lack of reliability this morning. Can you confirm the location you visited?
If you adored this article and you would like to get more info regarding GraceQueens Website please visit the web-page. Customer: It was the downtown location. I rearranged my entire morning for this visit, and now my schedule is completely ruined. What kind of service is this? I need an explanation and some sort of compensation for my wasted travel time.
CS Rep: I completely understand your frustration. We are currently investigating an unexpected staffing issue that occurred this morning that caused the delay. We would love to make this right. Could I offer you a 20% discount code for any online purchase or reschedule a dedicated private appointment for you this afternoon?
Customer: A discount is appreciated, but I needed the dress
today
. I will take the code, but you must ensure your posted hours are accurate moving forward.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.