Ignored

If you are planning to visit this shop, let my cautionary tale serve as a warning about their confusing reservation requirements and in-store attentiveness. My experience was deeply frustrating. I came in as a walk-in today not realizing you needed an appointment. The store was fairly full but I was not asked by anyone if I needed help or told to check in as a walk-in. I realize the store and employees need to cater to customers that followed the proper channels but when you see someone obviously confused I would hope you would ask if they need help. The experience turned me off from spending my money there which is unfortunate considering the great reviews. Again, I should have known you needed a reservation but letting potential customers come in without talking with them is disheartening. I felt completely ignored after making the effort to visit, which is why I immediately reached out to customer service to register my complaint and prevent future confusion for other prospective shoppers.
Customer: I just left your store completely frustrated. I walked in, didn't realize appointments were required, and absolutely nobody—not one person—even acknowledged my presence, despite me clearly looking confused.
CS Rep: I am so sorry to hear about this frustrating experience, especially after taking the time to visit our location. That is certainly not the welcoming standard we aim for. Can you tell me exactly when you visited?
Customer: It was about 30 minutes ago, around 2 PM. I just stood there feeling completely disheartened. If your staff can't take thirty seconds to explain the walk-in policy, why even allow the door to be open to potential customers?
CS Rep: I understand completely why you feel that way. We absolutely need to do better in managing walk-in traffic and ensuring basic acknowledgment. I apologize that we failed to provide even basic courtesy today.
If you adored this short article and you would such as to get additional info regarding oePPeo Discount kindly go to our site. Customer: I appreciate the apology, but I need confirmation that this feedback about basic customer awareness will be relayed directly to the store manager. It’s an operations issue.
CS Rep: Absolutely. I will personally forward this detailed feedback to the General Manager immediately, and they will address the lack of communication with the floor staff. Thank you for making us aware of this critical gap in our service.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.