Custom Dress Sold Unfinished
I am writing this to warn prospective buyers about my awful experience with this company. I wish I had looked at the ratings and reviews prior to making a purchase. The in-store service was immediately frustrating—we weren’t greeted when we walked in, and I had to STAND through the fitting because of inadequate seating, which was
terrible for someone with disabilities such as myself
. The main problem, however, is that they handed us an
unfinished dress
. Now, almost two weeks later, they have not mailed the pieces to complete my daughter’s dress. Their customer service after purchase is complete is AWFUL. I was compelled to leave this review and engage with customer service because they sold us a custom-made product and then simply abandoned their obligation to finish it.
Customer: I am calling about order #902, the custom dress we picked up almost two weeks ago. It is unfinished, and despite repeated calls, you have not mailed the missing pieces.
CS Rep: I sincerely apologize for this massive failure in our post-purchase service. That is completely unacceptable, especially since the item was custom-made. Can you confirm the specific components that were supposed to be shipped separately?
If you have any kind of inquiries concerning where and how you can make use of GraceQueens Promo, you could call us at our own internet site. Customer: The same components you documented—the supplemental embroidery pieces. We paid in full based on your word that the dress was complete, and now we’re stuck. I need a definitive tracking number right now.
CS Rep: I understand your immense frustration. I am pulling up the shipping records now. It appears this package was mistakenly tagged as completed. I am personally ensuring this is packed and shipped via overnight express today.
Customer: That’s what I need to hear, but "ensuring" doesn't mean much without proof. I need the tracking number emailed to me within the hour.
CS Rep: Absolutely. I guarantee you will receive the overnight tracking number in your email within 60 minutes. As an immediate apology for this substantial delay, I am processing a refund for 15% of the dress cost right now.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.