⚠️ Two-Month Nightmare

I am sharing my abysmal experience as a warning to anyone considering placing an online order here. What should have been a simple purchase turned into a two-month saga of silence and misinformation. I spent $320 on a dress I needed by April 17th, but when I finally received it yesterday, May 20th, my initial feelings were concrete: this business is
MONEY HUNGRY & TERRIBLE CUSTOMER SERVICE!!!
I placed the order based on a promised 7-14 business day turnaround. When I noticed they were closing due to the pandemic (which I had to find out via Instagram, not direct communication), I felt compelled to reach out to customer service repeatedly through their Instagram DM—the only reliable way to contact them—just to understand where my significant investment had gone.
It is a BIG risk putting your money into this "boutique" I would HIGHLY not recommend !!!
Customer: I keep reaching out via DM because no one answers the phone or email. Where is my March 3rd order? I was initially told 7-14 days, and now I’m seeing posts encouraging new orders while mine is stuck.
CS Rep: I sincerely apologize for the lack of clarity and the communication delays. We understand your frustration. Since we had to close unexpectedly, the original 7-14 day timeline is impossible. We can offer store credit, or we can confirm a new expected timeframe of 20-25 business days from our reopening.
Customer: I already waited for that 25 business day window! That’s why I am messaging again. I was knowingly misled more than once about when this dress would ship. I need confirmation that I will receive the dress or I need a full refund now.
CS Rep: That is completely unacceptable, and I am truly sorry for that miscommunication. Given the excessive wait, we will prioritize your March order for immediate shipment upon reopening this week and issue a 10% partial refund for the inconvenience.
If you have any concerns about where and how to use GraceQueens Promo, you can call us at our own web-site. Customer: Thank you for finally offering a concrete resolution.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.