Warning: Denied Service 50 Mins Before Closing Because Staff Was 'Tired' 😡

I feel compelled to share my absolutely terrible shopping experience as a warning to others. I wasted time and effort only to be turned away from basic service. The entire encounter left me questioning the company’s commitment to its customers. My frustration peaked because I arrived at 6:10 PM, well before the 7 PM closing time listed on Google Maps and on their store sign. I came specifically to try on a dress, an expensive one — and was told by Gloria, with a smile, that I couldn’t use the fitting room because they were "short-staffed" and "tired." There was no sign, no update online, and no attempt to accommodate me despite having 50 minutes left until closing. I left work early to make it here, and instead of assistance, I got excuses. If you’re going to close early or deny basic service, update your hours or don’t pretend to be customer-focused. This refusal of service was extremely disappointing, and why I immediately contacted customer service demanding accountability
>If you are you looking for more on click here to find out more look at our website. Customer: I am deeply upset and frankly insulted. I rushed over before closing time and was told I couldn't even use a fitting room 50 minutes before the store locked up, because staff was "tired." That is completely unprofessional
>CS Rep: I am so sorry to hear this, and I want to sincerely apologize for the inexcusable experience you had in our store. Turning away a customer so far ahead of closing is absolutely unacceptable and does not reflect our standards
>Customer: Apologies don't fix the wasted trip or the fact that I couldn't try on the expensive dress I intended to purchase. How are you going to ensure I get the opportunity to shop without being arbitrarily denied service
>CS Rep: I completely understand your frustration. We want to regain your trust. I can arrange for a private, dedicated appointment for you tomorrow with a senior stylist to ensure immediate access to a fitting room. We will also honor a 15% discount on the dress you planned to purchase as compensation for your inconvenience
>Customer: A private appointment is the least I expect. Please confirm the details for tomorrow morning
>CS Rep: I will send the booking confirmation to your email right now, and we look forward to ensuring your next visit is excellent
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap

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