WARNING ⚠️: Staff Ignored Us

I’m leaving this review as a cautionary tale about my terrible shopping experience. I had been so excited to visit the shop in person, expecting a fun, interactive design session, but the service was nonexistent. I’m so disappointed in the staff at this shop, I was excited to build a hat however the staff was so preoccupied with their group and ignored myself and my friends. They didn’t offer any advice or help when I asked a question it was like I was bothering them. Stormy was cute but not helpful at all. We walked out and didn’t spend a penny (I probably would have spent a few hundred dollars) Wont recommend them at all. This level of customer neglect was unacceptable, and I felt compelled to leave this public warning and immediately engage with customer service to explain exactly why we chose to walk out.
Customer: I’m calling about the shocking lack of service I experienced today. We came in ready to spend money, but the staff completely ignored us; they seemed more interested in talking amongst themselves than assisting customers.
CS Rep: I am so genuinely sorry to hear that your visit was disappointing. That is absolutely not the experience we aim to provide, especially when you were ready to engage in the design process. Can you tell me exactly when this occurred and what location you visited so I can look into this immediately?
If you have virtually any queries about where along with how you can use source for this article, you'll be able to contact us from our website. Customer: It was around 3 PM today. We were asking questions, but the team, including Stormy, just made us feel like a major inconvenience. We walked out and didn’t spend a penny, which is ridiculous considering how much we wanted to customize a few hats.
CS Rep: I completely understand your frustration, and I assure you we take this behavior very seriously. Please accept my sincere apologies for the staff's unprofessional conduct. To make this right, I would love to schedule a dedicated, personalized consultation appointment for you and your friends, along with a significant discount on your first hat if you are willing to give us another chance.
Customer: A discount and a guaranteed consultation sounds fair, as long as I know someone will actually dedicate time to helping us this time instead of ignoring us.
CS Rep: Absolutely. I will personally ensure this appointment is arranged and that you receive the attention and service you deserve. Thank you again for bringing this unacceptable situation to our attention.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.