WARNING: Unusable Custom Item Stinks! Nauseating Branding Odor 🤢🤮

Let me start by saying this is a cautionary tale about buying specialty items sight unseen. My excitement quickly turned to utter disgust when the package arrived. I felt compelled to leave a review and contact customer service immediately because, frankly,
"Hope you have a strong stomach…it stinks from the branding!"
That was my direct, immediate feeling and conclusion. The smell was overpowering, making the custom item unusable and forcing me to engage in this frustrating conversation just to figure out how to handle this highly pungent purchase.
Customer: I just received the custom leather item I ordered, and the smell is absolutely unbearable. It smells intensely chemical, and I genuinely can't keep it in the house.
CS Rep: I am truly sorry to hear that the item's odor is so strong. That is certainly not the experience we want you to have. You are referring to the intense, smoky smell associated with the fresh branding process, correct?
Customer: Yes, the branding smell. It is so intense that it's physically nauseating. Is this supposed to be normal? And what exactly am I supposed to do with this item now?
If you beloved this article therefore you would like to receive more info with regards to oePPeo Fashion please visit our own website. CS Rep: While the fresh branding does emit a strong, temporary odor, what you are describing sounds excessive. We recommend airing the product outside or in a well-ventilated area for 48 hours. If the smell persists after that time, we will absolutely process an exchange or full refund for you.
Customer: I appreciate the clarification and the proposed solution. I will try the ventilation method, but if this smell doesn't dissipate quickly, I expect a straightforward return process. This initial experience has been deeply disappointing.
CS Rep: Absolutely. Please contact us back in two days if the issue hasn't resolved itself. We will ensure the return or replacement is handled smoothly and promptly. We sincerely apologize for the inconvenience this has caused.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.