WARNING: Defective Custom Dress

I need to share my terrible online shopping experience as a cautionary tale for everyone considering ordering from this boutique. When my custom dress finally arrived—2 days later than promised—I was horrified by the quality control. My direct feeling and conclusion was
>UNPROFESSIONAL…dress arrived 2 days later than promised, stitching was horrible on one side, not to mention there was a whole on the left hip
>I immediately felt compelled to call customer service because I had paid a premium for a custom item that I was now expected to fix myself. I demanded a resolution, leading to a truly shocking and frustrating interaction with management, which only made me angrier and necessitated this public review
>Customer: I received my custom dress, and not only was it two days late, but the stitching is horrible, and there’s a whole on the left hip! What are you going to do about this defective item
>CS Rep: I sincerely apologize for the delay and especially for the unacceptable quality issue. That is completely frustrating, and I truly understand your anger. Can you confirm the order number so I can pull up the details
>Customer: It’s order #4455. When I called before, I was told to find someone to fix it myself, and then the manager, Jason, actually hung up on me. If you have any type of questions relating to where and exactly how to utilize rukvffin.blogspot.com, you can call us at our own web page. I paid for a custom dress, and I need a full refund immediately
>CS Rep: I am absolutely shocked by the unprofessionalism you experienced, and I assure you that the incident involving the manager will be addressed internally. Given the severity of the flaws you described, I will override the standard return process. I am processing a full refund for you right now and emailing a prepaid shipping label for the return
>Customer: A full refund and a prepaid label? That's what I needed in the first place. I shouldn't have to fight this hard for basic quality assurance and respectful communication
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap

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