WARNING: CAP USA NYC Ghosted Me After Sending The Wrong Hat! 👻ðŸâ€™¸

Let me tell you about my absolutely terrible experience with CAP USA NYC. This is a public service announcement about online shopping gone wrong. The frustration isn't just about receiving the wrong product; it's about the complete silence afterward. I felt compelled to leave a review and contact them because, frankly, they wasted my time and money. The entire situation is summed up by my conclusion:
"I was sent the wrong item. I ordered an Oakland A’s all dark green corduroy coliseum hat and was sent a basic A’s hat that was also the wrong size. I requested a return 2 weeks ago immediately after and I still have yet to hear back from customer service. Overall, I would not recommend CAP USA NYC to anybody after this poor customer service experience."
That two-week lack of communication is why I had to force this conversation.
Customer: I need to know what is going on with my return request. I ordered an expensive corduroy hat and received a basic hat in the wrong size two weeks ago, and no one has responded to my emails.
CS Rep: I am deeply sorry for this error and the inexcusable delay in our response. That level of service is unacceptable. Can you please provide your order number so I can immediately look into the status of your RMA?
Customer: It’s #A33948. I don't just want a refund processed eventually; I need assurance that I can send this incorrect, basic hat back and get the specific Oakland A’s dark green corduroy hat I actually paid for.
CS Rep: Thank you. I see the details regarding the wrong item and size. I have escalated this immediately. If you liked this post and you would such as to obtain even more details relating to oePPeo Baseball Hats kindly check out the web page. We will email you a prepaid return label within the hour, and once the tracking scans, we will ship the correct item and include a 15% discount code for the extreme inconvenience.
Customer: Please ensure the replacement hat is 100% correct this time. I am tired of waiting.
CS Rep: I personally guarantee we will oversee the packaging of your correct hat. We apologize again for this poor experience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.