Unacceptable Service: Why I Walked Out Empty-Handed (Three Times!) 🚫

I felt compelled to share my absolutely terrible shopping experience at the Soho boutique, hoping my cautionary tale saves someone else the frustration of multiple wasted trips. While I've always had a positive experience shopping online with great customer service there, my recent visits to the physical store were the opposite. Unfortunately, I feel this level of service is lacking at the Soho boutique. I realized that "I have shopped the store three times and have always had a hard time getting service." My patience ran thin when "I waited 30+ minutes for a dressing room each visit," and then couldn't get any assistance. Each time "I was interested in purchasing an item, I couldn't get anyone's attention to find the proper size - let alone try anything on in the dressing room." I was so disappointed that I couldn't finalize a purchase, which is why I immediately reached out to customer service.
Customer: I am extremely frustrated. I love your brand, but I came into the Soho boutique three different times and never once received adequate service. I waited over thirty minutes for a dressing room, and then couldn't get any help to find the proper size of the dress I wanted to buy.
CS Rep: I am genuinely sorry to hear about this unacceptable experience in our store. Waiting thirty minutes for a dressing room, and then still being unable to get sizing assistance, is a serious failure on our part, and I deeply apologize.
Customer: I ended up leaving empty-handed every time. I was ready to purchase, but without being able to try on the item or even get a staff member's attention, the whole process felt pointless.
CS Rep: I completely understand why you feel that way. We clearly let you down. As an immediate action, would you allow me to arrange a priority appointment for you to come in at your convenience so we can ensure dedicated staff assistance for finding sizes and immediate access to a fitting room?
Customer: That would definitely resolve my immediate issue, but I hope you look into why the weekend staff is so stretched thin.
CS Rep: We are absolutely escalating this feedback to the boutique manager immediately. Thank you for giving us the opportunity to try and make this right. If you treasured this article and you would like to collect more info regarding homepage kindly visit the web-page. I will email you the priority booking details within the hour.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.