The $300 'OK' And Block: A Shopping Horror Story! ðŸâ€™¸ðŸ›‘

I am writing this to serve as a stark warning about this horrible business. If you liked this article and you would like to obtain far more info relating to GraceQueens Trends kindly take a look at our own page. My terrible online shopping experience started when I purchased an item on January 16th, needing it urgently for February 23rd. They promised 7-14 business days, but weeks passed. When I reached out about the delay and asked for a tracking number, they stopped responding entirely, leading me to involve a friend in the U.S. to call them with no success. My overwhelming feeling, which compelled me to leave this review, is perfectly summarized by my final conclusion about their service:
I messaged them saying I want a refund that it is obvious they have not even sent it out and how disappointed and disgusted I am with their service the reply I got was "ok" and they blocked me!
This behavior over a $300 AUD item is appalling.
Customer: It is now February 20th. I purchased my $300 AUD item on January 16th, and I need it by the 23rd. It has been way past the 7-14 business days you quoted. Where is my product?
CS Rep: I sincerely apologize for the significant delay and the unacceptable lack of communication. I see that your item has not yet shipped, and I am truly sorry for the stress this has caused.
Customer: I asked for tracking repeatedly and got no response. My friend even called your US number twice! You clearly haven’t sent it out. I am demanding a full refund immediately.
CS Rep: I understand that you are rightfully disgusted with our service. Ignoring your requests and blocking your messages is completely unprofessional. I will personally process your full refund right now, as you never received the product you paid for.
Customer: So you are finally admitting it wasn't sent and that I am entitled to my money back? I am disgusted that I had to go this far just to get an answer.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.