Site Published A Comment I Didn't Write! Unacceptable Data Handling 😡

I recently had such a confusing and frustrating online shopping experience that I feel obligated to warn others about the site's functionality. The system's behavior regarding reviews was so opaque and alarming that when I saw an entry associated with my account, I was utterly bewildered. My immediate, gut feeling and conclusion about this bizarre technological interaction was,
"I did not published comments on this shop. I don't know what hell it is."
I felt compelled to leave a review and engage in a conversation with customer service because I needed immediate confirmation that my personal data hadn't been compromised and that the site wasn't fabricating reviews under my name.
Customer: I am calling because your system shows that I published a comment on your shop, but I absolutely did not finalize or publish anything. I need to know why that entry exists.
CS Rep: I understand completely how confusing and upsetting that must be. I sincerely apologize for the error or notification you received. Could you please confirm which specific page or notification showed you that published comment?
Customer: It’s showing up under my recent activity history! I didn't publish anything, and honestly, the thought that my data is being used like this makes me feel incredibly suspicious. If you loved this write-up and you would certainly like to obtain even more details pertaining to GraceQueens Styles kindly go to our web page. You need to immediately check your system logs and delete whatever phantom comment is out there.
CS Rep: I assure you that maintaining the integrity and privacy of your data is our top priority. I am escalating this immediately to our technical team to investigate the logs regarding your account activity. We will confirm whether this was a backend system error or a notification glitch.
Customer: I don't want an investigation later; I want assurance now that this entry is gone and that you aren't logging my drafts as published comments. This is unacceptable data handling.
CS Rep: I hear your frustration. While the technical team looks into the root cause, I can confirm that we are initiating the deletion process for any erroneous entry associated with your name right now. Your ticket number is [1029X]. We will email you the resolution within two hours.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of confusing site functions and unclear data processing.