Shocking Lack Of Accountability: My $1,000 Custom Dress Nightmare 😭⚠️

I am sharing my terrible online shopping experience as a cautionary tale for anyone considering a high-value purchase here. I normally don’t leave reviews, but I felt it was important to share my experience so others can make an informed decision. When you’re spending over $1,000 on a dress, there’s a basic level of service and professionalism you expect—and unfortunately, that was not my experience. I was honestly confused and disappointed when the dress was brought out. It looked nothing like what I had envisioned, and I was surprised they weren’t embarrassed to present it as the final product. The critical lack of communication and the subsequent realization that the color of the dress was also wrong—it didn’t match the shade we initially selected—compelled me to leave this review and engage with customer service to demand accountability.
Customer: I am calling about the custom dress order I picked up yesterday. I spent over $1,000, and the result is completely unacceptable. The color is wrong, and the design is nothing like the photo I provided.
CS Rep: I am so sorry to hear about the disappointment with your dress, especially after making such a significant investment. I understand the color mismatch is a serious issue, and I apologize that the finished product did not meet your vision.
If you have any sort of concerns relating to where and how you can utilize https://resilient-fireplace-ec9.notion.site/My-Search-for-the-Perfect-Black-and-White-Blazer-A-Gracequeens-Experience-2d2cb2f53ce781e18e68c2c92ddf17d1, you could call us at our own page. Customer: It’s not just that it didn’t meet my vision. Why was the important disclaimer—that the result would be a "similar" version, not an exact replica—not communicated up front when I placed the order? This important disclaimer should’ve been communicated up front. It would have saved a lot of frustration.
CS Rep: That is a critical failure in our consultation process, and I sincerely apologize for the lack of transparency regarding our custom replication capabilities. We should have clarified the limitations immediately upon reviewing your design.
Customer: What are the next steps? I cannot use this dress, and frankly, I was shocked that you weren’t embarrassed to present it as the final product.
CS Rep: I completely understand your feelings. Let me pull up your file immediately. Since the garment does not match the specifications, we can certainly discuss either a full remake at no additional charge or a substantial credit to cover external professional tailoring and alterations required to fix the design and color issues.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.