SCAM ALERT: One Step From An Outlet, Miles From Quality. ðŸâ€™¸

I recently tried shopping at this 'boutique' hoping for a beautiful, high-end experience, but what I received was incredibly disappointing. I felt completely misled by their marketing, and the overall experience was frustrating. This terrible online shopping experience needs to serve as a cautionary tale for anyone considering a purchase here.
The gap between the price I paid and the perceived quality was vast. Frankly, the entire presentation—from the packaging to the item itself—made me feel like I was getting scammed. My immediate conclusion, which I felt compelled to share in my review, was that this
"Store one step from an outlet."
I immediately contacted customer service because I couldn't believe they were charging premium boutique prices for what felt like clearance quality goods.
Customer: I need to speak to someone about the quality of the item I received. I paid a high price for a boutique item, but honestly, this product is poorly constructed and cheaply presented.
CS Rep: I understand your frustration, and I sincerely apologize that the item did not meet your expectations for quality. Can you specify the major issues you found?
Customer: It’s not just the item; it’s the entire brand perception. The quality and the store atmosphere—it all screams disappointment. The presentation makes it feel like you are
"one step from an outlet"
and yet charging full luxury prices. I feel completely misled.
CS Rep: That feedback regarding our branding and product delivery is deeply concerning, and we take your perception of our physical presence seriously. We aim for a truly elevated experience, and clearly, we missed the mark here. We want to rectify this immediately. I can process a full refund for you upon return, and I would also like to offer a 20% discount code for any potential future purchase.
Customer: I appreciate the offer for the full refund. I will process the return immediately, but I hope your management team genuinely addresses this perceived quality issue going forward.
CS Rep: We absolutely will. We value your honest feedback and thank you for bringing this crucial point to our attention.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.