Priority Shipping NIGHTMARE: 13 Days Of Silence

I had such high hopes, but my online ordering experience turned into a nightmare. This should serve as a warning to others considering paying extra for faster service and expecting basic communication. My direct feeling and conclusion about this experience is exactly this:
i placed a order march 24th using priority shipping which was extra money,its now april 6th i havent gotten any updates on my order..i sent an email and havent gotten a response,i called two days in a row and no one answered….with priority shipping my order should have been here alread
>. I paid a premium for speed and received absolute silence and neglect. That total lack of service is why I felt compelled to finally leave this review and demand an explanation from customer service
>If you adored this information and you would like to get additional details pertaining to visit this backlink kindly visit our web-page. Customer: I need immediate assistance regarding order #4582. I paid extra for priority shipping on March 24th, and it is now April 6th with zero tracking updates
>CS Rep: I sincerely apologize for the lack of communication and the delay, especially since you opted for priority service. That is unacceptable. Let me pull up your order information right now
>Customer: Unacceptable is an understatement. I’ve emailed and called multiple times over the last two days and no one has bothered to respond. Where is my item
>CS Rep: I see the issue. It appears there was a processing delay in our warehouse that wasn't properly communicated. I am authorizing a full refund for that priority shipping charge immediately. I will personally oversee your order shipping out by the end of today and email you the tracking number within the hour
>Customer: So the ite
>i
>actually in stock? And you are certain it will leave today? If I don't see that tracking number, I'm canceling the order entirely
>CS Rep: Yes, absolutely certain. You will see confirmation shortly, and again, I apologize for failing to meet our promised service standards and leaving your inquiries unanswered
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap

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