Paid For An Empty Void: My Absolute Nightmare Of Non-Delivery

I felt compelled to share this cautionary tale about my absolute nightmare of an online shopping experience. Unlike the rave reviews others left, my experience was so utterly disappointing that when I went to rate the product, I realized I had nothing substantive to write. My entire experience can be summed up by the fact that the review space was left
blank
—a literal empty void because the item I paid for simply never materialized, and tracking failed entirely. I had to reach out to customer service immediately because, after weeks of waiting, I genuinely needed to know if I had been scammed.
Customer: I placed order #4567 for a jersey three weeks ago and the tracking information hasn't updated since the first day. It just says "label created." Where is my purchase?
CS Rep: I completely understand your frustration, and I sincerely apologize that your order seems to have stalled. That is unacceptable service. Let me pull up the details for order #4567 immediately.
Customer: Stalled is an understatement. I feel like I paid for nothing. I look at my confirmation email and I have
nothing
to show for it. This is ridiculous given the prices you charge for custom gear.
CS Rep: I see the issue now. It appears the package was never scanned into the carrier's system after pickup. We can process a full refund immediately, or we can expedite a replacement jersey for you today. Which option would you prefer?
Customer: I want the jersey, but I need a guarantee that it will actually ship this time, and I expect express shipping at your expense. I cannot wait another three weeks.
CS Rep: Absolutely. We will remake your jersey and upgrade the shipping free of charge. If you treasured this article therefore you would like to acquire more info concerning look here nicely visit our internet site. I will personally monitor the tracking to ensure it gets to you promptly, and you should receive it within 5 business days.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of non-delivery.