Owner Refused Full $220 Return

I need to share my terrible shopping experience as a serious warning to all potential buyers. I visited America for the first time last week, having travelled from Australia under unfortunate circumstances. When my dad, in an effort to cheer up my sister and I, purchased us both a docker hat that we would never wear, I attempted a return the next day. I was absolutely disgusted when I was informed of the "no returns" policy, which directly contradicted the policies available online.
I hoped the owner would show flexibility considering my situation, but waiting for Prishanka was frustrating, and her subsequent manner and customer service skills were extremely lacking. She was borderline rude and did not help at all. If you loved this post along with you desire to get details concerning web page i implore you to check out the webpage. When she wouldn't budge on the no returns, I exchanged them, but I can only say in short that I will never shop at JJ hats 5th avenue again. The high volume of terrible reviews in the last few months I don’t believe to be a coincidence.
Customer: I need clarity regarding my visit yesterday. I am appalled that despite waiting for the owner, Prishanka, I was refused a return, only to be offered an $8 refund credit instead of applying the full $220 value during a forced exchange.
CS Rep: I sincerely apologize for the distress and inconvenience this situation caused, especially given your circumstances. We strive for policy clarity, and I deeply regret that the interaction you had with the owner was unprofessional.
Customer: Her behavior was atrocious. For someone who said she was extremely firm on no refunds, she was more than willing to give me a refund when it was only an $8 balance. Why is there such a discrepancy between the strict in-store policy and the online return policy?
CS Rep: That is a valid concern. We are actively reviewing internal communication standards. While our brick-and-mortar policy is typically final sale, I assure you that management is addressing the specific issues related to the inconsistency in the small refund and the manner in which the situation was handled.
Customer: I shouldn't have been put through this ordeal. This experience reflects terribly on your brand, which I believe is heading downhill.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.