Missing Order, Silent Service: My Experience Was Literally `null` ðŸâ€™€

I need to share my terrible online shopping experience as a cautionary tale for anyone considering ordering from this company online. My frustration stems not just from the order itself, but the utter failure of their customer feedback system. I received an invitation to review a hat I have never received. When I tried to articulate the problem in the review form—the missing shipment, the lack of communication—the system crashed or deleted my feedback, summarizing my entire experience with the website's technical side as simply:
null
. This blank space sums up the entire interaction—no product, no tracking, and now, no voice. I felt compelled to reach out to customer service immediately because I need answers about my shipment and I want to warn potential buyers about the flawed communication channels.
Customer: I received an email asking me to review an order that never arrived, and when I tried to submit feedback explaining the issue, the system just outputted nothing—literally
null
. Where is my hat?
CS Rep: I am so sorry for that incredibly frustrating technical error and the confusion about your order status. That is unacceptable. Could you please provide your order number so I can look up the tracking details immediately?
Customer: My order number is 8845-B. I need to know if it shipped, or if I need a refund, because this whole process has been completely silent.
CS Rep: Thank you for providing that. I see a note here regarding an internal labeling issue that unfortunately held up the shipment. I sincerely apologize. I can issue a full refund right now, or I can personally expedite a replacement hat with guaranteed express shipping today. Which option would you prefer?
Customer: I really wanted the hat, so please expedite the replacement, but I need you to confirm the new tracking number for me via email by the end of the day.
CS Rep: Absolutely. If you beloved this article therefore you would like to obtain more info relating to oePPeo Cap Style i implore you to visit our own site. I will personally manage the replacement and ensure that new tracking information is in your inbox within the hour. Thank you for your patience and for bringing this error to our attention.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.