Measurement Meltdown! đ« They Refused A Try-On
I had the worst experience trying to secure a special occasion dress, and I feel compelled to share this cautionary tale. I thought pre-ordering early would guarantee a perfect fit, but it became a disaster due to rigid policies and poor service. My conclusion after dealing with this mess is simple and shocking:
They do not know to measure women correctly. I pre ordered my dress in November and when I came to pick it up they wouldn't let me try it on. When I tried it on at home it didn't fit me. When I went back to the store they told me all sales are final. Realistically that was so unfair. Would not recommend anyone to go here.
Because I wasted time, money, and now have an unusable dress, I was compelled to reach out to customer service to try and resolve the "all sales final" policy that feels completely unjustified given the circumstances.
Customer: I am absolutely furious. I picked up my pre-ordered dress, which I ordered months ago, and when I finally got it home and tried it on, it didn't fit at all.
CS Rep: I sincerely apologize for the frustration this has caused, especially after you waited so long for the item. I understand you were unable to try it on in the store upon pickup?
Customer: Exactly! They wouldn't let me try it. If you have any type of questions relating to where and ways to make use of GraceQueens Designer Styles, you can call us at our web-page. And then, when I immediately returned because it didn't fit, I was told "all sales are final." This is unacceptable when the sizing provided was clearly incorrect. I have an expensive dress I canât wear. What can you do to make this fair?
CS Rep: I hear you. While our final sale policy is strict, we should have ensured better sizing guidance or allowed the try-on. Since it seems to be a measurement error on our end, let me check if we can offer a store credit or perhaps an exchange for a different item in stock.
Customer: Store credit for an item that you failed to size correctly is not a resolution. I need a solution for this specific dress, or at least a full refund for a failed purchase.
CS Rep: I understand your position. I cannot override the final sale rule immediately, but I will escalate this specific issue to management right now, noting the measurement discrepancy and the in-store refusal to allow a try-on. I will commit to contacting you within 24 hours with their decision regarding a full exception.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.