Ignored And Disappointed: The 55-Minute Drive To Nowhere 😤

I need to share my experience as a warning to others. I saw this boutique on social media and immediately fell in love. When the dress I wanted wasn’t available online, I made the huge mistake of trusting the hype and driving 55 minutes to their Bronx store. What I encountered was exactly what I wrote in my initial notes:
"HORRIBLE customer service. i saw this boutique on social media and immediately fell in love. The dress I wanted was;t available online. I drove 55 mins to the Bronx to discover a small space with what appeared to be 2-3 sales associates. No one greeted me walking in, just stared at me, looking through the racks, no assistance or care if I may need help. I asked of a item I saw on their instagram, they let me no it was no longer in stock, I asked about a size out loud in the small space, no one bothered to turn around, the female associate let me know what they have out is all they have. I didnt like the ambiance, or the feeling I had trying to find my dress in there, I didnt even want to try anything on. I was prepared to buy two dresses, and left annoyed with the service and the drive I just took. Social Media makes it easy for anyone to sell their items, and gain a following, but people forget that in order to run a business you must appeal to your customer, and when theres no leverage its obvious, they don't care about anything but income. So disappointed."
I felt compelled to engage with customer service because after wasting two hours of my day, I needed to know if the company cared about anything beyond the income generated by their social media feed.
Customer: I drove nearly an hour based on your Instagram, only to be ignored when I walked into the Bronx location. I asked about the item I saw online, and the staff barely acknowledged me. Why even run a physical store if you are going to treat customers like that?
CS Rep: I am so sorry that you drove 55 minutes out of your way and had such a negative experience. That is absolutely unacceptable behavior from our associates, and I truly apologize that you felt disregarded. Can you tell me which dress you were looking for?
Customer: It was the metallic emerald maxi. They told me what they have out is all they have, but I truly don’t believe they even bothered to check. I was prepared to buy two dresses, but I just left annoyed.
CS Rep: I completely understand your frustration. As a genuine apology for the poor service and wasted travel time, I’d like to personally check the inventory for that emerald dress and a few similar styles for you right now. If we find it, we can offer free express shipping and a 15% discount on your order. Would that be acceptable?
Customer: That at least shows you care more than the staff at the Bronx location. Please check on that emerald dress and email me the details immediately.
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