Great Service, $500 Price Shock: Transparency Trap Warning! ⚠️

I felt compelled to share my cautionary tale after my recent visit. While the staff was incredibly helpful and the hat-making process was enjoyable, the lack of transparency regarding the final cost created a terrible sinking feeling. The customer experience in the shop was great, but coming away, I felt severely overcharged and exploited. The only way I can describe it is:
Great service but you pay for it! $500 for a custom hat.
That kind of expense requires full transparency upfront. I immediately felt compelled to leave this review and engage with customer service to see if they could explain or justify that staggering price.
Customer: I need an explanation for the $500 charge for my custom hat. I understand materials cost money, but this feels truly excessive, especially since the price was never clearly itemized upfront during the design process.
CS Rep: I completely understand your frustration regarding the final price point, and I sincerely apologize that the cost breakdown wasn't clearer for you during your experience. We absolutely aim for full transparency.
Customer: Apologies are appreciated, but what exactly made that single hat cost $500? Is there a massive premium service fee I missed? I need a detailed receipt explaining the component costs immediately.
CS Rep: I can certainly email you a detailed invoice breaking down the costs of the hat body, any accessories selected, and the premium design service fee included in that total. In case you have virtually any inquiries about in which as well as the way to employ sites.google.com, it is possible to call us in the webpage. We will also review our in-store communication protocols immediately to ensure future customers do not experience this price shock.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.