Fulfillment Nightmare! Paid For Express Shipping, Got The Wrong Order

I feel obligated to share my terrible online shopping experience as a warning to potential buyers. I made a $200 order, and paid for express shipping, expecting prompt service. But what followed was a nightmare. It’s been almost a week with no update or even a tracking number, and absolutely no response to my follow-up emails. I was honestly starting to think I was missing out on $200 for a scam of some sort. When it finally got shipped out a week later, I thought the ordeal was over, but then I received the wrong order! After spending money on express shipping and waiting weeks, having to call them 5 times back to back just for someone to answer solidified my anger and disappointment. If you have any inquiries pertaining to exactly where and how to use oePPeo Cap Style, you can contact us at the web site. This abysmal fulfillment process is why I contacted customer service immediately.
Customer: I need immediate help regarding order #4589. I finally got my package after waiting weeks, even though I paid for express shipping, and I received the entirely wrong order.
CS Rep: I am so sorry to hear about this fulfillment error, and I sincerely apologize for the delay and lack of communication you experienced. That is unacceptable. Can you confirm the items you
should
have received?
Customer: I ordered the black felt hat kit. Instead, I got two brown bandanas. I need this corrected
today
. I also had to call five times just to speak to someone!
CS Rep: I understand your frustration with the contact attempts. Let me issue a priority replacement immediately for the black felt hat kit and send you a prepaid label for the incorrect items. We will waive any future shipping costs for this replacement.
Customer: So I have to package up the wrong items and hope you actually ship the RIGHT order out by today, like you promised? This entire process has been a joke.
CS Rep: I hear you, and I assure you this is being escalated to the highest level. I will personally send you the tracking number for the correct hat within the next hour, and we'll process a full refund for your original express shipping fee right now for the inconvenience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.