DO NOT VISIT! Incompetent And Hostile Staff Ruined My Bespoke Experience 😠

I felt absolutely compelled to write this review as a cautionary tale for anyone considering visiting this establishment. What was supposed to be a fun, bespoke experience turned into a nightmare because of the staff interactions. My expectations for personalized, quality service were shattered the moment I walked in. My overall, immediate conclusion about the team I encountered is that they were comprised of
Rude employees, They never know anything
. This deep frustration forced me to immediately contact customer service, as I could not believe a specialty shop would allow its frontline team to operate with such disregard for the customer experience.
Customer: I am calling about a terrible in-store experience I just had. The employees were incredibly rude and seemed completely incapable of answering basic questions about the hat selection or customization process.
CS Rep: I am sincerely sorry to hear that was your experience. That absolutely does not meet the high service standards we set, and I apologize that you encountered unprofessional behavior.
Customer: It made the entire trip a complete waste of my time. In the event you liked this article and you wish to obtain more info with regards to Oeppeo explains i implore you to stop by the web site. When I asked about basic materials or shaping techniques, they acted like I was bothering them. It truly felt like they never knew anything, resulting in a horrible interaction.
CS Rep: That sounds profoundly frustrating. We pride ourselves on having expert hatters. I will personally ensure this specific feedback regarding rudeness and lack of product knowledge is escalated immediately for internal review and training.
Customer: I appreciate you logging the complaint, but honestly, the initial experience was so off-putting, I don’t feel comfortable returning right now.
CS Rep: I completely understand your hesitation. To try and rectify this, may I offer you a significant discount code for a future online purchase, or perhaps schedule you a guaranteed consultation with one of our top-rated specialists, such as Capri or Trey, when you feel ready?
Customer: I’ll take the discount code for now. I just needed to make sure someone understood how poorly I was treated in the store.
CS Rep: The code is being sent to your email now. Thank you for taking the time to report this serious issue.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.