CON ARTISTS! They Ruined My Birthday

I felt compelled to share my terrible online shopping experience as a cautionary tale. My recent purchase for my birthday was a complete disaster, a stark reminder to
"Buy at your own risk."
I ordered the
Sarah dress
expecting it to look exactly like the picture on their website, but I was wrong; these set of people are con artist. The dress I received was a knock-off, and when I complained, they insisted that this is the same dress—it’s just under the wrong lighting—and kept making up other excuses. In fact, no matter what lighting it’s under, the dress wouldn’t appear to be the same. After they ruined my birthday with that knock off dress, I needed immediate resolution, which is why I demanded to speak to customer service right away.
Customer: I need a resolution for my recent order. I received the Sarah dress, and it looks nothing like the picture on your website. I have proof in the pictures I took with flash.
CS Rep: I am deeply sorry to hear about this frustrating experience, especially since you purchased this for a special event. Can you please verify the order number so I can look into this product discrepancy?
Customer: The order number is 45809. And please, I didn't want store credit, I wanted my money back. Your team kept making excuses that it was just the lighting, but it's clearly not the same dress.
CS Rep: I completely understand your need for a monetary refund, and I apologize that previous interactions did not result in a satisfactory resolution. It is unacceptable that the dress arrived looking different than advertised.
Customer: I don’t accept store credit. I want my money back. If you loved this write-up and you would certainly like to get additional facts relating to GraceQueens Promo kindly browse through our site. Are you guaranteeing a full refund back to my card?
CS Rep: Yes. Based on your description of the significant mismatch, I am overriding the typical store credit process and approving a full refund back to your original payment method. I will email you a pre-paid return label immediately.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.