CON ARTISTS! ⚠️ This 'Sarah Dress' Is A Cheap Knockoff

I had such high hopes for my birthday dress, but my online shopping experience turned into a nightmare and a complete waste of money. I felt compelled to contact customer service immediately and leave this warning review for others.
Buy at your own risk, I ordered the Sarah dress expecting it to look like the picture on their website. I was wrong. These set of people are con artist.
When the package arrived, the dress was a cheap, unrecognizable knockoff, essentially ruining my birthday celebration. In the event you beloved this article and you desire to acquire more info with regards to long black blazer kindly pay a visit to our own web page. I didn't just want a quick fix; I needed accountability, which is why I demanded to speak to a representative.
Customer: I received the Sarah dress yesterday, and honestly, this is unacceptable. It looks absolutely nothing like the website photos.
CS Rep: I am so sorry to hear the dress did not meet your expectations. Can you elaborate on the difference you are seeing?
Customer: Elaborate?
They insisted that this is the same dress; it’s just under the wrong lighting and kept making up other excuses.
It is a cheap knockoff, regardless of the lighting. I need a full cash refund to my original payment method.
I didn’t want store credit; I wanted my money after they ruined my birthday with that knock off dress.
CS Rep: I understand your frustration, especially given the occasion. Our policy usually defaults to store credit, but let me check with my supervisor regarding a cash exception based on the discrepancy you are highlighting.
Customer: You need to process a full cash refund immediately. I have my receipt and the picture proof.
The proof is in the pictures I have my receipt and the picture was taken with flash.
This is false advertising.
CS Rep: Please send those comparison photos to our returns email, and I will open a priority investigation to override the store credit policy and process a full monetary refund. We sincerely apologize for the quality issue.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.