CAUTIONARY TALE: New Management

I need to warn everyone about this experience. My trip to what used to be a fantastic shop turned into a terrible cautionary tale. I felt compelled to leave this review and engage with customer service because the changes were so jarring and disappointing. I came expecting the quality and experience they were famous for, but my final conclusion about this new setup is:
"Pros: Nice hats. Cons: Limited stock and sizes. New management. They only let you take 1 feather with hat purchase. Not the store it used to be. Dropping to a 1 star. Place sucks now."
I needed answers about this steep decline.
Customer: I am extremely disappointed by the recent changes. Your stock is limited, and why did the new management implement a rule where we can only take one feather? It feels incredibly cheap.
CS Rep: I sincerely apologize that your experience was unsatisfactory. I completely understand your frustration regarding the new accessory policy and stock levels.
Customer: "Limited stock and sizes" and a single feather when I’m spending hundreds of dollars? I left the store feeling like the whole "place sucks now." What is the reason for dismantling the customization experience?
CS Rep: I hear you. We are truly sorry for that impression. The changes are part of a transition to standardized inventory, but that doesn't excuse your poor experience. We value your loyalty.
Customer: Hearing that doesn't fix the lack of selection or the cheap feeling I got. For more on click through the next post look at the site. Is there any way to remedy this specific purchase?
CS Rep: Let me immediately document your feedback regarding the one-feather policy and new management practices. I would like to offer you a credit for a completely custom accessory package on us for a future visit. We want a chance to restore your faith.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.