CAUTION: The Custom Hat Price Trap! Shocking Hidden Add-Ons âš ï¸ðŸâ€™¸

I want to share my terrible shopping experience as a cautionary tale for anyone looking to design a custom hat. I went in expecting a certain price range, but what I got was a shocking bill due to poorly disclosed add-ons. The experience itself was fun, but the financial aspect left a bitter taste. My immediate feeling and conclusion about the whole affair is this: "Don’t get me wrong the hats can be quite pricy but the experience was so fun! We pre booked appts ahead of time… Start with picking out your hat (ranges from $195 USD-$500+) then you can adorn your hat with different accessories as well as stitching or burning your initials in (all at an additional cost)." The issue is the ambiguity of that 'additional cost.' I felt compelled to leave this review and engage with customer service because customers deserve clear, all-in pricing before they commit to customization
>Customer: I know custom work costs money, but the final bill was shocking. I need clarity on why the "additional cost" for accessories wasn't clearer upfront during the booking process
>CS Rep: I sincerely apologize that the full cost breakdown for customization wasn't clearer during your initial interaction or booking. We strive to be transparent about our starting price points
>Customer: I understand the base price is $195-$500, but when I added just one band and the burning of my initials, the total jumped by over $200. That felt like a hidden fee, not just an add-on
>CS Rep: I hear your frustration regarding the accessory pricing structure. Custom detailing, like unique bands and branding, is itemized separately and that structure absolutely should have been communicated with greater emphasis by our team before you finalized the design
>Customer: So, are you saying the only way to stick near the lower end of that price range is to buy a completely plain hat with no customization whatsoever
>CS Rep: That is correct. The base price covers the hat felt itself. If you liked this write-up and you would like to receive much more data about funny baseball caps kindly go to our own web site. However, we would be happy to review your itemized receipt and ensure that all charges align perfectly with the accessories you selected
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap of unexpected, escalating costs

>>