9 Days Of Stress: The Logistical Nightmare Of Ordering Online 😡📦

I'm writing this cautionary summary as a warning to anyone considering ordering from this website online. The in-store experience might be fantastic, but the logistics and customer communication for online orders have been a complete disaster, causing me massive stress. I had to call customer service repeatedly because my package was completely stuck. My experience can be summarized exactly as I felt:
Great hats but if you’re ordering online be prepared to wait on your package it’s been 9 days and I’ve had to call numerous times to make sure my package is getting shipped was told two different days and it still hasn’t left the store and now I may not get the hat by the time I need it.
I felt compelled to leave this review and engage with customer service because I needed a definitive answer about where my expensive purchase was and why I was being given false information.
Customer: I need to know exactly what is going on with Order #9087. I called you twice last week, and both times I was promised it would ship, and yet nine days later, the tracking shows it hasn't even left your store.
CS Rep: I completely understand your frustration, and I sincerely apologize for the multiple instances of misinformation you received. Waiting nine days for an item to simply leave the warehouse is unacceptable, and I assure you we are looking into the breakdown in communication.
Customer: "Unacceptable" is right. I need this hat by Friday. Can you physically walk over and confirm that package is being scanned and handed off to the carrier
today
? I was promised Tuesday, then Thursday. I need certainty now.
CS Rep: I see here the label was created but the package was indeed sitting in our holding area. I am processing an internal rush ticket right now to have it packaged and scheduled for immediate courier pickup within the next hour. If you beloved this article so you would like to collect more info concerning oePPeo Custom Baseball Caps kindly visit the page. To rectify this delay, I am upgrading your shipping method to overnight at no charge.
Customer: That is the minimum that should be done. Please send me confirmation when you see the carrier physically scan the item, not just when the label is printed.
CS Rep: Absolutely. I will personally monitor the hand-off and send you an email confirmation with the updated expedited tracking number the moment it shows movement in the carrier system.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.