4-Day Wait For A Cancellation Call: Inventory System Disaster! 🚨

Let me tell you about my terrible online shopping experience so you don't waste your time like I did. I thought I had secured a unique jacket, only to have my purchase canceled days later due to a systemic failure. I felt compelled to leave a review and contact customer service immediately because this kind of poor inventory management is unacceptable, especially when you think you’ve successfully placed an order. To summarize my direct feeling and conclusion about this frustrating process:
i order a jacket friday morning and then tuesday afternoon i get a phone call that my item was sold very unfair should work faster for the people who ordered online
.
Customer: I ordered that jacket Friday morning. How is it possible that I received a call on Tuesday afternoon telling me it was already sold?
CS Rep: I sincerely apologize for the delay in notification and the inconvenience this cancellation has caused. That is certainly frustrating, and we understand why you are upset.
Customer: Frustrating is an understatement. I bought it online! Doesn't that mean it's reserved? Why weren't online orders prioritized?
CS Rep: Our inventory system failed to sync correctly between our physical store and the website during that high-demand period. We are processing your full refund immediately. Would you allow me to check if we can secure a similar style or size from our upcoming stock for you at a discount?
Customer: I appreciate the offer, but I wanted
that
specific jacket, not something similar. If you have any queries regarding where by and how to use oePPeo Best Sellers, you can speak to us at our page. I just hope you fix your system so this doesn't happen to anyone else waiting days for a cancellation notice.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.