3 Hours Wasted: Arrogance

Let me start by saying this review is a cautionary tale for anyone considering visiting this establishment. My experience was truly disappointing, emphasizing how little some businesses value customer effort. I drove from Massachusetts, over three hours, fully intent on leaving with 2-3 hats, and I was treated with professional neglect that made me realize their priorities were fundamentally broken.
The staff person decided it was more important to get their WiFi going and walked away…no explanation. Here's more about oePPeo Hats Online have a look at our web site. Said person walked by me multiple times without saying a word, nor asking an associate if they could continue where they left off. I concluded that in short, there is definitely an arrogance here. Next time, they should consider that the person they're looking down their nose at may have drove 3hrs+ and had them first on their trip. That’s why I felt compelled to leave a review and engage in a conversation with customer service.
Customer: I’m calling regarding the terrible service I received yesterday. I drove for hours, ready to spend money, and your staff simply walked away from me mid-selection. It was incredibly disappointing.
CS Rep: I am truly sorry to hear about your experience. Driving that far only to receive such poor attention is completely unacceptable, and I apologize for the lack of professionalism you encountered.
Customer: Apologies are nice, but I need action. I tried talking to the owner/manager, and it was obvious he had no interest in talking or helping either. I felt dismissed and disrespected.
CS Rep: I understand your frustration entirely. We never want a customer who made such an effort to feel overlooked. To investigate this and ensure a follow-up, could I please take down your contact details so our regional manager can reach out personally?
Customer: Yes, please do. I want assurances that this level of arrogance won't continue to cost you serious customers.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.