🚫 SCAM ALERT: Prom Dress Never Arrived

I need to share my terrible online shopping experience as a cautionary tale for anyone considering this site. We ordered a prom dress weeks ago, and the delivery was promised well before the event. The prom was yesterday, and the dress is still nowhere to be found, making it completely useless now.
The horrific customer service follow-up is what truly motivated me to leave this review.
Don’t shop here my niece prom was yesterday and she still haven’t received the dress which is useless now, every time her mom calls they put her on hold and eventually hangs up.
This utter lack of accountability and communication is exactly why I felt compelled to finally try to engage with customer service one last time.
Customer: I am calling about order #MC1029. The prom was yesterday, and the dress never arrived. It is completely useless now.
CS Rep: I am so sorry to hear that, and I truly understand how frustrating and upsetting this situation must be for you and your niece. Let me review the tracking details immediately.
Customer: Upsetting is an understatement. We have called multiple times over the last few days, only to be put on hold until someone hangs up. Where is the accountability for this failure to deliver both the product and the support?
CS Rep: That is absolutely unacceptable service, and I deeply apologize for the way your prior attempts to contact us were handled. We failed you, and I am going to correct this.
Customer: So what is the concrete solution now? Should you liked this information as well as you desire to obtain details with regards to GraceQueens Designer Styles i implore you to go to our own site. I paid for a dress for an event that has passed.
CS Rep: We will immediately process a full refund for the cost of the dress and the shipping. As an apology for the extreme distress and poor service, I am also authorizing a $50 store credit for the inconvenience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.