🚨 WARNING: Two Failed Attempts, Atrocious Service

I am writing this to warn every potential shopper about my terrible online custom order experience. We spent significant time and hard-earned money trying to get a simple dress made, but dealing with this company has been a nightmare of inefficiency and poor communication. My conclusion is simple and stark:
"Don't waste your time, money or energy on this place. They cannot get a simple request correct. The customer service is atrocious! Seems like no one speaks to each other making things very difficult. My wife has had measurements taken 2 seperate times and the dress is still wrong. We spent a lot of hard earned money, only to have tons of regret! If they can't get it right for a third time I will be demanding a refund!!"
The only path left was to leave this review and demand an immediate, effective resolution from customer service before we lost even more time.
Customer: I need to speak to a manager immediately about order #458. This is the second time the dress has come back completely wrong after we specifically confirmed new measurements.
CS Rep: I sincerely apologize for the frustration this ongoing issue is causing. I see in the notes that the waist size was still incorrect on the latest delivery attempt. How can I help resolve this immediately?
If you adored this information in addition to you wish to get more information regarding Shop GraceQueens i implore you to pay a visit to our own web-site. Customer: Resolve it? We were told this was fixed last week! We are done with modifications. If you cannot guarantee it will be right the third time, I am demanding a full refund right now. My wife has tons of regret about ordering here.
CS Rep: I completely understand your demand for a refund given the failed attempts and wasted energy. I am authorizing a priority inspection and will personally ensure a definitive solution—either a guaranteed, rush correction within 72 hours, or we will process the full refund immediately if you prefer not to proceed with a third attempt.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.