🚨 WARNING: 17-Day Shipping Nightmare

I want to warn everyone about my cautionary tale in online shopping. I was so excited to order a new hat, but what followed was absolute silence and frustration. I
ordered a hat online on April 2nd 2024. It is now April 19th and my order still has not shipped. I have emailed them regarding my order and no response yet.
I feel like this is
straight up robbery from this company, buyers beware!!!
That’s why I felt compelled to leave this public review and reach out to customer service—I needed an immediate answer about where my money and my order were.
Customer: I am calling about order #4582. I ordered it on April 2nd, and today is the 19th. It has not shipped, and frankly, I’m furious that nobody has replied to the three emails I sent over the past week.
CS Rep: I am truly sorry to hear about this unacceptable delay and severe lack of communication, ma’am. Let me pull up order #4582 immediately. When you cherished this information along with you wish to get more information about thirsty-cell-8b9.notion.site i implore you to go to our webpage. I see here that the order is still listed in processing. I sincerely apologize for the radio silence from our support team.
Customer: Unacceptable is an understatement. Why is there a seventeen-day gap between ordering and shipping, and why did you ignore my inquiries? Is my hat even in stock, or did I just hand over money for nothing?
CS Rep: I completely understand your anger. We had a bottleneck in fulfillment combined with a technical issue routing support emails last week. I am escalating this specific order now, placing it at the front of the queue. I guarantee I will personally contact the fulfillment center and get you a definitive shipping confirmation and tracking number within the next four hours.
Customer: I need more than a promise. I expect that tracking number in my inbox today, and I expect an explanation for why this process felt like "straight up robbery."
CS Rep: You will have the tracking number and a formal explanation email today. To try and make this right, I will also issue a full refund for the shipping costs for this major inconvenience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.