🚨 Trust Broken: New Ownership

I am writing this as a warning to potential customers who might be thinking of purchasing a custom hat from this company based on their past reputation. My terrible online shopping experience, which transitioned into an even worse in-store visit, highlighted a massive shift in quality and service. The expertise I had come to expect was completely missing. When I finally confronted the reality of the situation, the conclusion was inescapable:
New ownership and all the seasoned employees are gone. Shop elsewhere.
I felt compelled to leave this review and engage with customer service because customers deserve transparency and shouldn't be blindsided by such a drastic drop in quality.
Customer: I’m honestly incredibly disappointed with my recent attempt to purchase a custom hat. I used to trust this company, but the level of service I received was unacceptable.
CS Rep: I sincerely apologize that your experience did not meet our usual standards. That certainly sounds frustrating. Could you elaborate on what specifically went wrong with the staff during your visit?
Customer: It seems like all the knowledgeable people vanished overnight. The person assisting me couldn't answer basic questions about material sizing or construction. Frankly, if it’s true that
New ownership and all the seasoned employees are gone
, you need to acknowledge the impact on customer service.
CS Rep: I hear your concerns regarding recent staffing changes, and I truly apologize for the lack of expertise you encountered. We are immediately addressing training gaps. In case you have virtually any queries concerning exactly where and how to employ Visit oePPeo, you are able to e mail us in our own website. To regain your trust, may I arrange for a 50% discount on your next purchase and schedule a guaranteed private consultation with our most experienced current artisan?
Customer: A private consultation is the minimum I expect at this point. I need reassurance that the quality of the final product will match the brand’s previous reputation.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.