🚨 SCAM ALERT 🚨: My $320 Dress Arrived 2 Months Late

I want to share my terrible online shopping experience as a serious caution to future buyers. I spent $320 on one dress for my birthday back in March, which the website claimed would take 7-14 business days to fulfill. Instead, I just got it yesterday, May 20th. I felt compelled to contact them because the only way I found out about pandemic closures was through an Instagram post, not a direct email or phone call. When I did manage to get hold of someone via Instagram DM, I was knowingly misled on more than one occasion about the fulfillment timeline, going from 7-14 days to 20-25 days, and then being told I had to wait until they reopened. My absolute conclusion about this boutique is perfectly summarized by my feelings: MONEY HUNGRY & TERRIBLE CUSTOMER SERVICE!!!
Customer: I ordered a dress on March 3rd, and I needed it by April 17th. It is now May 20th, and I just received it. If you have any kind of questions concerning where and ways to utilize GraceQueens Official, you could call us at the site. Why was there absolutely no proactive communication about the massive delay?
CS Rep: I sincerely apologize for the extreme delay you experienced with your March 3rd order. We recognize that our communication channels failed during the unexpected pandemic closures, and we regret that you had to seek updates via social media.
Customer: Seeking updates is an understatement. I was told multiple times the timeline was changing, and that I would receive it sooner than when I actually did. Why were you still encouraging people to place orders knowing you couldn't fulfill existing ones? It felt like I was being misled.
CS Rep: We take full responsibility for the confusing and misleading information regarding shipping timelines during that chaotic period. We understand your frustration. As a genuine apology for the severe inconvenience, we want to immediately process a 20% refund on your order, and you are welcome to keep the dress.
Customer: I appreciate the offer, but this entire process was a headache. I just want assurance that this is not standard operating procedure for customers who spend significant amounts of money here.
CS Rep: This is absolutely not our standard procedure, and we are working diligently to improve our direct customer outreach and transparency protocols to ensure this never happens again. We value your business despite this experience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.