⚠️ Custom Order Nightmare! My $200 Birthday Dress Was Unusable

I need to share my terrible online shopping experience as a cautionary tale for anyone considering ordering made-to-order items from this site. While their staff were initially helpful, the reality of what arrived was devastating. This purchase was meant to be the perfect dress for my birthday, but the item I received was completely unusable. I spent over $200, and as I stated in my feedback: "They were very helpful when it came to choosing and ordering my dress, but once the dress arrived it looked nothing like what I asked for… I know the dresses are made to order and won’t always look identical to pictures online.. but what I received was WAY off." I reached out immediately, trying to find a resolution, but "they were not trying to accommodate me at all," which is why I felt compelled to leave this review and escalate the issue to customer service
>Customer: I need help with order #1234. I received my dress yesterday and it looks nothing like the picture online. I paid over $200 for this, and it is completely unusable for my birthday event
>CS Rep: I am deeply sorry to hear about the disappointment with your order. That is definitely not the standard we aim for. Can you specify exactly how the dress you received differs from the online pictures or the confirmed design
>If you liked this post and you would certainly such as to obtain additional information concerning web site kindly check out our own web site. Customer: It's way off—the fabric is cheaper, and the entire structure is wrong. The review says "what I received was WAY off," and now I have no outfit and I'm out $200. I need to know what you are doing to accommodate me, as I was told nothing could be done when I first called
>CS Rep: I understand your frustration, especially given the high cost and the importance of the event. Our policy addresses manufacturing discrepancies, and we need to review the photos you sent to determine the best accommodation, whether that is a significant credit or an expedited replacement option, provided the difference is structural
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap

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