$160 Lost: The Unforgiving Refund Policy That Ruined My Birthday 🚨ðŸâ€™¸

My terrible online shopping experience is a complete cautionary tale. I had seen a dress that looked so gorgeous online, I wanted it for my birthday and ordered it immediately. I live all the way in Delaware and was visiting family, and my cousins told me about here, so I just ordered online. Probably 3 days before my birthday plans, I was worried if it would come in time. So I called the shop and was speaking to the manager, who said my dress would come in Nov. If you have any type of questions regarding where and ways to make use of GraceQueens Elegant Wear, you could call us at our own web site. 12, which was 2 weeks after my bday plans. I asked for a refund ($160.00) and of course, can’t get. I just don’t see why I couldn’t get a refund if I ordered a universal size medium, especially since it wasn't going to arrive for my event. Instead, I just cancelled the whole order and didn’t take the store credit because I simply did not want it. It’s not worth arguing because you won’t get a refund, not even if you plead with them, and this entire experience felt like a waste of $160.00. I felt compelled to share this cautionary experience because their refund policy is simply unforgiving.
Customer: I need help regarding my online order. I was told my $160 dress wouldn't arrive until two weeks after my birthday, so I canceled it. I need my full refund processed.
CS Rep: I sincerely apologize that the delivery window completely missed your event. I see the cancellation on file, but based on our online purchase policy, we can only issue store credit for canceled orders, not a cash refund.
Customer: That’s unacceptable. I ordered a universal size medium, and because you couldn’t deliver it in time, I’m stuck losing $160? I understand policies, but if the item doesn't arrive for the intended date, why can't you just refund my money?
CS Rep: I hear your frustration, and I understand why you feel this is unfair. While I am unable to override the refund policy, I can guarantee that if you accept the store credit, I can also offer complimentary expedited shipping on your next purchase as an apology for the distress this delay caused.
Customer: I don't want store credit and I don't want to argue anymore. I simply want my $160 back.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.