⚠️ Wasted Trip Warning! Locked Doors

I wanted to share my absolutely terrible experience as a cautionary tale for anyone checking this store's status online. I had specifically checked the official hours before making a dedicated trip across town, only to be met with total frustration and locked doors. My overwhelming feeling and conclusion after that wasted journey was:
They lied it was closed when good said its open
. This level of misrepresentation wasted my afternoon and made me feel completely disrespected. I felt compelled to leave this review and immediately engage in a conversation with customer service to understand how their official online presence could be so misleading.
Customer: I am extremely upset. I drove 30 minutes to your store because your website clearly stated you were open, but when I arrived the doors were locked. Why are your online hours completely wrong?
CS Rep: I sincerely apologize for the inconvenience and the wasted trip. That is completely unacceptable, and I understand your frustration. If you enjoyed this post and you would certainly like to receive more information pertaining to http://www.gracequeens.com kindly browse through our own site. Which location did you visit, and what time did you arrive?
Customer: It was the downtown branch, about 4:15 PM today. The website and Google both showed you closing at 6:00 PM. How can you misrepresent operational status like that?
CS Rep: Thank you for providing the details. Let me check our internal system. It appears we had an unexpected closure this afternoon due to a staffing emergency that was not updated immediately online. There is absolutely no excuse for the error.
Customer: So you admit the online information was wrong, costing me time and gas. What are you going to do about this massive failure in basic business operations?
CS Rep: We take this failure seriously. We are actively correcting the online listings now. As a sincere gesture of apology, I would like to offer you a 20% off coupon code for your next purchase, redeemable online or in-store, and personally guarantee the store hours if you wish to try visiting again tomorrow.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.