🛑 WARNING: My $200 Birthday Outfit Disaster (Late

I need to share my terrible online shopping experience as a cautionary tale for anyone trusting delivery dates and color accuracy. I love what this store sells, but what happened was a disaster. I bought an outfit for my birthday and was explicitly told it would be here by August 20th. Instead, it didn’t arrive until August 26th—literally the day I leave for my vacation—and when I open it, the top is a completely different color than what I ordered. I have zero time to go and buy another outfit. I am so disappointed and frustrated. I spent over $200 on this because I had the top altered and the skirt made a little longer. I honestly don’t see how they even thought this was okay. This massive failure in fulfillment forced me to contact customer service immediately.
Customer: I need to talk to someone about order #4567. You promised it would be here by August 20th, and it showed up this morning—the exact day I leave for my trip. This is completely unacceptable.
CS Rep: I am deeply sorry for this severe delay, and I fully understand your intense frustration, especially given the timing. We have reviewed the photos you sent, and we sincerely apologize that the top arrived in the incorrect color.
If you have any questions with regards to exactly where and how you can make use of GraceQueens Unique Designs, you'll be able to call us from the web site. Customer: Apologies don't solve the fact that I spent over $200 on an outfit,
including
custom alterations, and now I have a useless, delayed item in the wrong color. Sending it back for credit doesn’t fix my ruined vacation wardrobe or reimburse the alteration costs.
CS Rep: I recognize that the alteration costs are a significant factor here, and that is certainly not covered by our standard return policy. While the current options remain a full refund or store credit for the item price, I am escalating this immediately to a manager to explore ways to specifically compensate you for the custom alteration fees you incurred on the unusable item.
Customer: Please ensure that happens. I need a concrete resolution that respects the money and time I invested, not just a standard apology for a catastrophic error on your end.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of relying on promised delivery dates and advertised colors.