Hidden Fees

This was supposed to be a fun, creative shopping trip, but my terrible experience left me feeling completely blindsided by the costs. I'm writing this as a cautionary tale for anyone thinking of customizing an item here. While the customization process itself was enjoyable, the anxiety of not knowing what I was truly committing to overshadowed everything. My final conclusion was,
"It's fun but not sure about pricing etc."
This lack of clarity is exactly why I felt compelled to reach out to customer service—I need them to explain how they structure their fees and prevent others from walking away with the same confusing feeling I had.
Customer: I really enjoyed making the hat, but I’m incredibly frustrated about how the pricing works. Everything felt vague until I was at the register.
CS Rep: I apologize if the pricing structure wasn't clear during your process. If you cherished this write-up and you would like to receive more data about oePPeo Womens Caps kindly stop by our website. Can you tell me specifically what caused the confusion? Was it the base price versus the add-ons?
Customer: It was the add-ons. I selected three different small items for decoration, and when I asked the staff member how much they were, they just said, "We'll ring it up at the end." I felt pressured to continue, but I had no idea if those decorations were $5 or $50 each.
CS Rep: I completely understand why that would be stressful. We absolutely need to do a better job of displaying or communicating the individual costs of customizations upfront. That is not the transparent experience we aim for.
Customer: So what is the solution? Are those prices available somewhere online or on a physical menu that I missed?
CS Rep: They should have been communicated directly during the consultation. We are implementing clearer, itemized lists right now, but for immediate help, I can send you a breakdown of the standard tiers for your reference right now, and perhaps offer a discount code for your next visit to make up for this ambiguity.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.