Custom Trap! No Cream

I want to share my terrible shopping experience as a cautionary tale for anyone looking for specific custom options. I spent time researching and visiting the location, expecting a comprehensive and unique inventory that could match any style. Instead, I walked away completely frustrated and disappointed. My conclusion about the limited options was succinct:
They didn't have anything to match my cream & cardinal Jordan 1's smh.
That specific inventory gap drove me to leave this public review and immediately reach out to customer service to understand why such common color requirements were entirely overlooked.
Customer: I am extremely frustrated. I came specifically looking for a custom hat, but after searching all the options, I walked away empty-handed because you didn't have any suitable materials to match my shoes.
CS Rep: I am so sorry to hear that. It sounds incredibly disappointing, especially if you made a special trip based on the expectation of finding a match. What specific colors were you hoping to find?
Customer: Cream and cardinal. They are basic colors! My whole point of coming was to match my Jordan 1's, and your inventory was completely lacking. It felt like a total waste of my time.
CS Rep: I understand completely how frustrating that inventory gap must feel. We constantly adjust our stock, but sometimes specific, niche color pairings are unfortunately missed. Did you speak with a fitting specialist about custom material sourcing or dyeing options while you were there?
Customer: Yes, I checked everything available. There were simply no viable options presented. I just need to know why common colorways aren't available for matching hats when customization is your main service.
CS Rep: Please accept my deepest apologies. I am logging your detailed request right now for cream and cardinal materials. I can ensure that this feedback reaches our design team immediately. I can also set up an email notification for you if those specific materials become available or if we launch a special collection that incorporates them. Would you like me to do that?
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