Operational Nightmare: Late Opening

I felt compelled to write this review as a warning to anyone planning a trip to their physical location. My planned shopping trip turned into a frustrating waste of time and highlighted the terrible consequences of poor operational management. I had rearranged my schedule specifically to visit, only to be met with unacceptable standards. My final conclusion about the in-store experience?
They never open on time and only few workers
seem to be available to handle customers. This level of unprofessionalism is why I felt obligated to reach out to customer service—I needed an explanation for why my time wasn't valued.
Customer: I am calling about my experience at your store this morning. I waited outside for 20 minutes past the posted opening time, and when someone finally let me in, the store was clearly understaffed.
CS Rep: I am so sorry to hear that, especially after you made the effort to visit. Waiting past opening is unacceptable. Can you confirm which location you visited and the specific time?
Customer: It was the downtown location, right around 10:20 AM. Frankly, this confirms my observation that they never open on time, and only a few workers are ever present. Why should I bother coming back if this is the standard?
CS Rep: I completely understand your frustration. We are actively addressing staffing and punctuality issues with the management team at that specific branch. As an immediate apology, I’d like to offer you a 20% discount code for your next purchase, and I will personally ensure the regional manager receives a detailed report of this incident.
Customer: A discount is appreciated, but honestly, what I needed was reliable service today. Please make sure that management follows up on the opening schedule immediately.
CS Rep: Absolutely. If you cherished this article and you would like to receive extra details pertaining to Buy GraceQueens kindly pay a visit to the web page. Thank you for bringing this critical issue to our attention. We value your feedback and are committed to improving immediately.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.