Logistical Nightmare: 3 Missing Items

I wanted to share my absolutely terrible online shopping experience as a cautionary tale for anyone thinking of placing a large order online. What started as a simple purchase turned into a logistical nightmare that wasted weeks of my time.
I had
ordered 3 jerseys and a hat
. When the box finally arrived, they only
shipped the hat and one of the jerseys
. Worse, the single jersey they did send was the wrong item entirely! After returning the incorrect product, I spent weeks feeling completely ignored. I got
the run around about the other 2 jerseys
that were still missing, and I ended up getting a refund for those two missing items
almost a month later
. I felt compelled to leave a review and engage in this conversation with customer service because this level of incompetence in order fulfillment is unacceptable.
Customer: I need an immediate update on my order #70114. I placed an order for three jerseys and a hat, but I only received the hat and one incorrect jersey. I returned the wrong item two weeks ago, and I am still waiting on my refund for the two jerseys that were never shipped.
CS Rep: I sincerely apologize for the multiple fulfillment errors and the delay you’ve experienced. I see that the return for the wrong jersey has been received. I am flagging the status now, but I understand your patience is completely gone.
Customer: My patience is gone because I keep getting promised solutions only to have to call back days later. I don’t want the missing jerseys anymore; I just want the full refund processed for the two items that were never sent. Why did it take almost a month to process a refund for items you never even had in stock to send me?
CS Rep: That is absolutely unacceptable on our part. I am initiating a manual, high-priority refund for the two outstanding jerseys immediately. You should see an email confirmation regarding the credit for \$159.98 within the next hour.
If you have any issues pertaining to wherever and how to use cute baseball hats, you can contact us at the website. Customer: So, this is actually happening now? I won’t have to call back next week to discuss this "run around" again?
CS Rep: I guarantee this refund is finalized on our end today. If you do not receive that confirmation email within the hour, please reply directly to the ticket number I will provide, and I will personally oversee the transfer.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.