CAP USA Quality Control Nightmare: Crooked Hats

I need to warn fellow shoppers about my terrible online shopping experience. This was my first time ever purchasing from CAP USA, and I expected better, but the lack of quality control and subsequent support has been shocking. I bought a hat and the side patch is very crooked and the front logo stitching is messed up. I tried getting a refund or at least store credit, but they never answered. The horrible customer service left me feeling ignored and determined to reach someone directly to address this issue, concluding that I am never buying a single item from this store again.
Customer: I’ve been trying to reach someone about my recent order. This was my first time purchasing from you, and frankly, the quality is terrible.
If you adored this information and you would like to get even more information concerning oePPeo Sports Caps kindly check out our own site. CS Rep: I sincerely apologize for the delay in our response and for the issue with your new hat. Could you please provide your order number and describe exactly what went wrong with the item?
Customer: The order number is [Customer Provides Number]. The quality control is nonexistent—the side patch is very crooked, and the front logo stitching is messed up. I tried contacting you for a refund or store credit weeks ago, but nobody replied!
CS Rep: That is absolutely unacceptable, and I am so sorry that we dropped the ball on following up. We take quality control seriously. I can certainly process a full refund or an immediate, expedited replacement for you today.
Customer: I just want my money back at this point. The whole experience has been a nightmare and convinced me to shop elsewhere.
CS Rep: I understand completely. I have initiated the full refund now, and you will see the credit back in 3-5 business days. We truly regret that we lost your business over this.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.