🚨 Weeks Late

I felt compelled to warn everyone about the recent decline in their online service. My terrible online shopping experience this time around has been incredibly frustrating, and I urge caution before placing an order. I used to be able to say things like, "Ordered multiple times from them online, they get to me quickly in Cali and we'll protected as well! Can't recommend em, great stuff from these guys lately…," but that is absolutely not the case anymore. My latest order took weeks longer than promised, and when it finally arrived, the hat was severely dented and unusable. I needed to leave this review and engage with customer service immediately to try and salvage the situation
>Customer: I am extremely upset. This is my third order, and this time it was two weeks late, and the expensive hat I purchased arrived completely crushed. The packaging was clearly insufficient
>CS Rep: I am so sorry to hear about the delay and, especially, the damage to your hat. That is certainly not the experience we aim to provide. Can you please confirm your order number so I can look up the tracking and arrange a resolution
>Customer: The order number is RUST1099. I need to know why the efficiency has dropped so drastically and why I paid for shipping protection only for the item to look like someone stepped on the box. I expect a perfect replacement, not a partial refund
>CS Rep: Thank you for providing the order number. I see the notes here regarding the delay. We are escalating this internally. To resolve the damage immediately, I can ship a replacement hat today via overnight express, ensuring it is packed in a crush-proof box this time. Does that work for you
>Customer: Overnight express sounds fine, but please triple-check the quality control before it leaves your warehouse. I cannot wait another two weeks for a second damaged hat
>CS Rep: Absolutely, I will personally tag the new shipment to ensure it is handled with the utmost care and that the specialized packaging is used. If you loved this article and you simply would like to collect more info concerning oePPeo Trends please visit the web-page. You will receive an email confirmation with the new tracking information within the hour
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap

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