MAJOR WARNING: Ordered Prom Dress In March, Still Missing A Week Before Prom—Don't Fall For This Trap! 🚫🧵

Let my experience be a major warning before you commit to ordering here. My terrible online shopping experience has been a nightmare, culminating just days before a huge event. I'm completely devastated because
"Placed in order in March for prom Dress and I still dont have it and prom is next week that mean we have no time to see if it goin to be good."
The lack of communication is astounding. After calling for over two hours with no answer, I finally reached them only to find out I was given false information previously. I needed answers immediately, which is why I finally demanded to speak to a representative after realizing they only picked up when I used a different number.
Customer: I am calling about Order P345. I placed this order for a prom dress back in March, and prom is next week. You need to tell me exactly where this dress is because I was told false information previously, and I just traveled all the way from Queens for this.
CS Rep: I sincerely apologize for the distress and frustration this delay and poor communication has caused, especially given the urgency. Let me pull up your account immediately. If you have any kind of inquiries relating to where and the best ways to make use of GraceQueens Official, you can contact us at the site. Can you confirm the full name on the order?
Customer: It's [Customer Name]. This is unbelievable. I called for two and a half hours yesterday, and no one picked up until I called from a different number!
"The dress is STILL NOT THERE AND I WAS TOLD FR ALSE INFORMATION."
What is the actual status?
CS Rep: Thank you. I see the notes here regarding the scheduling confusion and lack of callback. I am escalating this to our fulfillment team right now to physically locate the dress. If it is not ready for pickup today, we will arrange for expedited next-day delivery straight to your home address, completely free of charge.
Customer: Expedited delivery doesn't help if the dress isn't good! We have no time for adjustments. This is my daughter’s prom!
CS Rep: I completely understand the time constraint. We will prioritize confirming the quality and status within the next hour and call you back directly with a guaranteed resolution. We will also process a significant credit for the inconvenience this mistake has caused.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.