🚨 WARNING: My Online Order Vanished! The 'Null' Feedback Debacle.

Let me start with a warning: avoid the online side of this business entirely. My recent shopping experience was so utterly catastrophic that my eventual attempt to leave feedback ended up being
null
. I mean that literally. The delivery failed, the tracking was useless, and the sheer frustration of getting zero help meant I couldn't even formulate a coherent sentence for the initial review field. This entire debacle forced me to abandon the website and insist on speaking directly with customer service just to understand why my simple order vanished into thin air.
Customer: I need to know why my order, placed two weeks ago, has completely disappeared. I tried to leave feedback online, but the frustration was so intense my review ended up being
null
.
CS Rep: I sincerely apologize for the complete lack of information and the frustration that caused. If you cherished this report and you would like to acquire far more data pertaining to www.oeppeo.com kindly check out our own web site. Can you please provide your order number so I can investigate this system failure immediately?
Customer: It’s #74921. I bought a flat hat and a Panama hat. Honestly, I’m beyond caring about the product now; I just want a full refund. The online experience has been abysmal.
CS Rep: I see the issue now—it appears the shipment was never generated from our warehouse, which is absolutely unacceptable. I can process your full refund immediately, and it should reflect in your account within 3 to 5 business days.
Customer: Please confirm that refund is being processed right this second, and that I will receive an email confirmation of the cancellation and the credit amount.
CS Rep: Yes, the refund is confirmed and the cancellation email will be sent within the next hour. Thank you for bringing this critical error to our attention.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.