WARNING: Witnessed Blatant Discrimination

I had such high hopes for my custom hat experience, but the shopping trip quickly turned into a profoundly terrible and disappointing cautionary tale. What I witnessed went far beyond simple poor service; it was outright discriminatory conduct, which is why I felt compelled to leave a review and engage in a difficult conversation with customer service. My overall conclusion about the integrity of this business is stark and simple:
A person who is disrespectful towards any minority doesn’t deserve to have a business. I hope she loses her job.
I am speaking up because ethical behavior must be held to account.
Customer: I am calling to follow up on the review I just left. I am absolutely appalled by the attitude I witnessed from one of your staff members today—their blatant disrespect towards a minority individual was disgusting, and I honestly won't support a business that tolerates that kind of behavior.
CS Rep: Thank you for reaching out, and please accept my most sincere apologies that you had such a disturbing and unacceptable experience in our store. That conduct is completely contrary to our core company values. Could you please provide me with the approximate time and location this incident occurred so I can immediately open a formal internal investigation?
Customer: It happened earlier this afternoon, maybe around 3:30 PM, near the front desk. This isn't a minor complaint about wait times; this is about basic human respect. If you have any questions relating to exactly where and how to use oePPeo Online Store, you can speak to us at our own web page. I need concrete assurance that definitive disciplinary action will be taken against this individual.
CS Rep: I completely understand the severity of the situation. We take all allegations of discriminatory conduct with the utmost gravity. I am escalating this file immediately to our management teams. We will contact you directly with an update once the investigation yields a confirmed action plan.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of supporting a business with such toxic personnel.